App / Sports
This glossary covers the words you see across the wj11 lobby — game mechanics, odds language, wallet steps and account conditions — so you can make decisions based on what each term actually means, not guesswork.
When you open a slot title, the game screen shows values like RTP, volatility and feature trigger rates. When you place a cricket bet, the market uses handicap and over/under labels.
The wj11 lobby groups terms into four visible zones: game mechanics on the game detail screen, odds language on the sportsbook bet slip, wallet language on the deposit and withdrawal pages, and information conditions ins
Terms like RTP, volatility, paylines and scatter appear on the individual game detail screen before you launch a title. Slots from Microgaming, CQ9, Spadegaming and Habanero each display the mechanics their studio chooses to publish. Check the info panel inside the game itself for the exact values.
Asian handicap, over/under, decimal odds and match result labels sit on the sportsbook bet slip. Cricket markets — covering BPL, international fixtures and IPL — use these terms consistently.
Deposit, withdrawal, pending balance, wallet verification and KYC all appear inside your account dashboard. When you process a Nagad or Bank Transfer transaction, the status label on the transaction history page us
Rollover, turnover requirement, qualifying bet and minimum odds are the terms that attach to any active information. They appear in the information detail panel under your account. Read those fields carefully — they set the conditions you need to meet before a promotional balance becomes withdrawable.
Six foundational terms that appear across slots, live tables and the general lobby. Each definition is written for how the term actually functions, not how it is marketed.
RTP stands for Return to Player. It is the percentage of total wagers a game returns to all players over a very large number of rounds. A 96% RTP means 96 taka in every 100 wagered is returned on average across all sessions — it is a statistical model, not a session promise.
House edge is the mathematical advantage the game holds over the player, expressed as a percentage of each wager. It is the inverse of RTP for most casino games. A lower house edge means the game returns more to players over time.
Volatility describes how a slot distributes payouts. High volatility means wins are less frequent but larger when they land. Low volatility means smaller, more regular wins.
A wager or turnover requirement is the total amount you need to bet before a bonus or promotional balance can be withdrawn.
A jackpot is the highest prize a slot can pay on a single spin or feature round. Fixed jackpots pay a set amount; progressive jackpots grow with each wager placed across the network until one player wins.
A live dealer is a real person dealing cards, spinning a roulette wheel or managing a baccarat shoe on a live video stream.
Six terms specific to sports betting markets, wallet transactions and account verification. These appear most often on the bet slip, the wallet page and the account identity section.
Asian handicap is a betting market that eliminates the draw result by giving one team a virtual goal advantage or deficit before the match starts.
Over/under is a market where you bet on whether a measured total — runs scored, goals, match points — will be higher or lower than a number set by the market.
Rollover is the same concept as turnover requirement — the total bet amount needed before promotional funds become withdrawable. The term appears interchangeably with turnover in the account promo panel. Always check the specific rollover multiplier stated in the information detail, as it varies between different information.
An e-wallet is a mobile-based digital account used to send and receive money without a physical bank visit. bKash, Nagad and Rocket are the e-wallets supported for deposits and withdrawals on this platform.
KYC stands for Know Your Customer. It is the identity verification process the platform uses to confirm your account details before processing larger withdrawals or unlocking full account features.
Responsible-play limits are account-level controls that let you set boundaries on how much you deposit or wager within a time period. These settings are found in the account management section.
Terms rarely appear alone — they cluster around a decision. When you open Prize Juices in the slot lobby, three terms are immediately visible: RTP in the info panel, volatility rating beside it, and the payline count on the game screen.
RTP and volatility appear together in the info panel before you launch. Read both to understand expected return frequency versus payout size. The payline count on the game grid completes the picture — more lines means more ways to land a win on a single spin.
The multiplier is the live-rising value shown in the centre of the Crash Rush screen. The game rules tab states the maximum possible multiplier for the round format. You decide when to exit; the round ends independently of your choice if the cap is reached.
Over/under and Asian handicap markets for BPL fixtures appear side by side on the bet slip. The handicap value adjusts the effective score before settlement. The over/under line sits below it with both the over and under odds clearly labelled for the selected total.
After submitting a Nagad withdrawal, the transaction history page shows a pending or processed status label. If a promotional rollover is still active on your account, the wallet page displays the remaining amount needed before the withdrawal can proceed through that portion of your balance.
If a term in the lobby or your account is unclear after checking this glossary, the support routes below connect you to the team directly. Each channel is published on the wj11 site; we do not list any route here that is not visibly available on the platform.
The live chat button is available on the main site. Open it from any page — lobby, wallet or account — and type your question directly. Use it for quick clarifications on game terms, bet settlement or wallet status labels you are unsure about.
For account-specific questions — KYC status, transaction records or information condition details — email support gives you a written record of the exchange. The email address is published in the site's contact section. Include your account reference when you write.
The help centre on the site organises common questions by topic: deposits, withdrawals, game rules and account verification. Check there first for term definitions that relate directly to your account type or the payment method — Nagad, Bank Transfer — you are using.
These questions cover how the terms in this glossary connect to specific actions inside the account, wallet and lobby — distinct from the definitions themselves.
Open the slot title from the lobby, then look for the info or rules button — usually a small icon on the game screen before the round starts. The studio publishes RTP there where it chooses to disclose it.
Log in and go to the information or bonus section inside your account. The active information card shows the current rollover progress — how much you have wagered against the total required.
Withdrawals above the threshold set in the account terms require a completed KYC review. If your KYC is still pending, the withdrawal request will wait in the queue until verification is confirmed. Submit your documents through the account verification section and the status updates once the review is done.
Yes. The account settings section includes an odds format preference — decimal or fractional. Change it there and the bet slip updates immediately across all open markets, including BPL cricket and football fixtures. The format you choose applies to every market on the sportsbook without needing to adjust it per bet.
High-volatility slots produce longer gaps between significant wins, so your balance can drop noticeably before a larger payout lands. Low-volatility slots return smaller amounts more often, keeping the balance steadier across a session.
Settled bets appear in your bet history inside the account section. The settlement entry shows the original handicap line, the result applied and the final outcome. For cricket and football markets, the handicap adjustment is factored into the result before the win or loss is recorded against your account balance.