App / Sports
These are the terms that govern your wj11 account, from the moment you open it to the moment you close it. Read them once and you will know what we expect from you, and what you can ask of us.
Using wj11 means accepting the terms on this page, so we keep them visible rather than buried in a menu. The rules cover how you open an account, how you keep it accurate, how deposits and withdrawals are recorded, and what we do when something looks wrong. Whether you can hold an account at all depends on your local law and your eligible region; if the rules where you live do not allow it, nothing here creates a right to use the site. Where money is involved, we work through the payment routes shown inside your signed-in account. Nagad transfers and Bank Transfer records are the two rails we point to when you want to trace a deposit, and every one of those entries stays attached to your account wallet for as long as the account is open. We do not ask you to trust a figure you cannot see. Open the transaction list, find the entry, and match it against the message or slip your wallet or bank gave you. Some parts of these terms can shift as the service changes. When we update this page we publish the new version here, and continuing to use your account after that point means the updated wording applies to you. If a change touches money already in your wallet, the record of that transaction stays as it was. Your own conduct matters too: keep your login details to yourself, use payment accounts held in your name, and tell us early if you think someone else has been in your account.
Not everything you touch on the site sits inside this policy, so it helps to know the edges. Your account sits at the centre: opening it, keeping your details right, using your wallet and closing it are all governed here. Transactions follow the same path. Every Nagad transfer or Bank Transfer that lands in your account wallet carries the terms on this page, including how a disputed entry is raised and checked against the record we hold. Site content is a different matter. Game titles, table limits and any RTP figure a studio chooses to publish are shown as the provider supplies them, and we display that detail only where the game or provider exposes it. Third-party services sit outside our reach. If your wallet app, your bank or your mobile network fails, that is their process and their rules, not ours, and we can only work with what their record shows on our side. The four rows below mark the split, so you are not guessing which set of rules answers your question.
Opening an account, keeping your own details accurate, guarding your login and closing the account when you want to are all handled by the terms on this page. When something on your profile changes, correct it in the account area so the record we hold matches you.
Deposits and withdrawals run through the rails listed in your signed-in account, including Nagad and Bank Transfer. The policy covers how each entry is recorded in your wallet and how you raise a query when an amount or reference does not look right to you.
Slot titles, live tables and any RTP figure a studio chooses to publish are shown exactly as the provider supplies them. We show that figure only where the game or provider exposes it, and nothing on this page changes how a title plays or what a studio states about it.
Your mobile wallet app, your bank and your network operator each run under their own rules. When one of them fails or holds a transfer, the answer comes from their record, not ours. We can confirm what our side shows and point you to the entry.
You are not stuck waiting on us to act. Most of what this page gives you is a route you can take yourself, inside the account area, without raising a ticket first. Start with the transaction list: open it, filter to the date you care about, and you can see every Nagad or Bank Transfer entry attached to your wallet, including the reference you would quote to anyone. Your own details are editable in the same place. A wrong spelling, an old mobile number or a wallet that no longer belongs to you should be corrected the moment you spot it, because everything from a payment match to a support reply depends on that record being right. If something does not add up, raise it with the entry in front of you rather than a description from memory. And when the answer is not on the page, ask. Write to the support route published on this site, tell us which account and which entry you mean, and keep the wallet message or bank slip to hand.
Open the transaction list in your account and read every entry attached to your wallet, with its date, reference and status. That single screen answers most questions about a Nagad transfer or a Bank Transfer before you write to anyone, because it shows what our side recorded.
Edit a spelling, a mobile number or a wallet that no longer belongs to you directly in the account area, then save before your next transaction. A deposit is matched against the details on file when you send it, so an out-of-date field is the usual reason a payment looks missing.
Send the entry, not a description of it. Quote the reference, the date and the amount, attach the wallet message or bank slip, and write from the email on your account. That gives us two records to place side by side instead of one.
If a line on this page is unclear, ask about that line specifically and say what you expected it to mean. We would rather explain a clause before a payment goes wrong than sort out the result afterwards, and the answer stays with your account.
Not every question needs the same door, and choosing the right one saves you a round trip. Anything tied to a transaction goes with the entry: open your wallet history, write down the date, the amount and the reference, then send that with your message so the person reading it can find the same line you are looking at. Account-level questions work the same way. Write from the email address tied to your account, because that is how your message gets matched to the right profile, and say plainly whether you are asking about access, a payment record or the wording on this page. If the question is about a game, tell us the title as it appears in the lobby. The support route published on this site is where all of it goes. We do not run separate queues for different wallets, so a Nagad query and a Bank Transfer query follow the same path, and keeping your message to one issue at a time keeps the reply useful.
Send the date, the amount and the reference from your wallet history, along with the wallet message or bank slip. With the entry in front of us we can compare what your side shows against what our side recorded and reply with the difference, rather than asking you to describe it from memory.
If you cannot sign in or your profile will not save, write from the email address on the account and tell us which screen you were on. Mention the device and browser you used, since a mobile browser and a computer can behave differently on the same page.
Ask about any line on this page and we will point you to the sentence it sits in and what it means for your account. Quote the heading so we find it quickly. If your question is really about a payment, send it through the record route instead.
A policy page is only useful if you can see what happens to the details you hand over. We hold what your account needs to work: the profile you fill in, the wallet entries your deposits and withdrawals create, and the record of how you have used the site. We do not sell that record, and we share it only where a payment rail such as Nagad or your bank needs it to settle a transfer you started. Cookies do a narrower job. They keep you signed in between pages and remember the language and layout you picked; your mobile browser lets you clear or block them, though signing in will not hold if you do. Retention follows the same logic. Account and transaction records stay while your account is open, and for the period afterwards the applicable rules require, because a payment query can arrive long after a session ends. When you want to see, correct or ask about what we hold, use the contact route published on this site and quote the account email so we can find you.
We keep the details you enter when you open an account, plus the wallet entries your deposits and withdrawals create. Nagad and Bank Transfer records stay tied to your account, so a query months later can still be checked against the same line you saw at the time.
Cookies keep you signed in as you move between pages and remember the layout and language you picked. Your mobile browser lets you clear or block them at any time, though the sign-in will not hold if you do. Clearing them signs you out, nothing more.
Account and transaction records stay while your account is open and for the period afterwards that the applicable rules require, because a payment query can arrive long after a session ends. Once that period ends, the record is no longer held for those purposes.
Write from the email address on your account and say what you want changed, seen or removed. We reply to that address because it is how the request is matched to your profile. If the request touches a payment, include the entry so we find the same line.
A handful of questions come up again and again, and most of them have a short answer you can act on today. Below are the ones worth reading before you send a message, covering when the terms start applying to you, how to see the payment records we hold, what happens when regional rules change, and how to put a detail right yourself. None of these answers replace the page itself. If something here reads differently from the wording above, the published terms are what apply, and we will gladly point you to the exact sentence. For a question about one specific transfer, the transaction list and the support route will get you further than any general answer.
Once you open an account, this page becomes the agreement you work under. It covers your login, your wallet and every entry attached to it. Nothing extra needs accepting later, because the version published here when you sign in is the one that applies to you.
Yes — open the transaction list in your signed-in account and read every Nagad transfer and Bank Transfer entry saved against your wallet, each with a date and reference. If one looks different from the message your wallet or bank gave you, send both to the support route shown on this site.
Access depends on your local law and your eligible region, and that is not something we control. If the rules where you live change in a way that affects your account, we update this page and your account area to reflect it. Check the terms after any long break before you put money in.
Go to your profile in the account area and edit the field that is wrong, whether that is a spelling, a mobile number or a wallet you no longer use. Save it before you start a new transaction, because a deposit is matched against the details on file at the time you send it.
Partly. Your account and your money sit under this page. Each game comes from a studio and behaves as that studio built it. Any RTP figure we show comes from the provider and appears only where the game or provider exposes it. We do not publish a number a studio has not supplied.
Use the support route published on this site and write from the email address on your account, so the message reaches the right profile. Say which part of the page you are asking about and what you expected instead. A short, specific question gets a more useful reply than a long one.