App / Sports
wj11 is clear about what data we collect from your account, how we use it and how you can review or correct it. Access to this platform depends on your local law and eligible regions in Bangladesh.
When you open an account on wj11, we collect the information you submit directly — your name, contact details, and the payment method you choose to use, which may include Nagad or Bank Transfer. We also collect session data generated as you browse the lobby or navigate between game categories. This data serves a narrow set of purposes: verifying your identity, processing your transactions through configured payment rails, and maintaining the security of your account wallet. We do not sell your personal data to third parties for marketing. Certain service providers who help operate the platform — such as payment processors and security vendors — receive only the data they need to do their job, and they handle it under terms consistent with this policy. Transaction records tied to Nagad settlements or Bank Transfer activity are kept for the period required by applicable law, which varies by jurisdiction. Use of this platform, including the data practices described here, is subject to your local law and the eligible regions where access is permitted. If you have questions about how your specific payment record is stored, the support contact route is published in the section below.
This policy covers data handled directly by wj11 across the four areas below. Third-party services linked from the platform operate under their own terms. Review each area to understand what falls inside this policy and what sits outside it.
Data you submit when opening or updating your account — login details, identity fields and contact information — falls fully within this policy. We control how that data is stored and who can see it.
Payment records connected to Nagad settlements and Bank Transfer activity are within scope. We retain these records for the period required under applicable law in eligible regions. We do not share transaction detail beyond what processors require.
Session behaviour in the lobby — game categories you browse, page paths, device type — is collected to keep the site functional. This data is aggregated and does not identify you individually in the reporting we run.
Links to external payment platforms, studio content from Microgaming, CQ9, Spadegaming or Habanero, and any off-site support channel operate under those parties' own privacy terms. We cannot control or be responsible for data handled outside our platform.
Your account is the starting point for most data actions. You can review the personal details we hold by opening the account settings page after you log in — the fields displayed there reflect what we have on record. If any detail is wrong, the edit option on that page lets you submit a correction directly. For information that is not editable in-account — such as historical transaction records tied to a Nagad payment or Bank Transfer — you can raise a request through our published support route and we will respond with what we can share under applicable law. Bangladesh account holders should note that the scope of these rights depends on local law and the eligible region rules in effect for your account. We do not make automated decisions about your account that produce legal effects without human review. If you want to understand what data we hold beyond what the account page shows, contact us using the route in the support section below.
Log in and open account settings to see the personal data fields we hold. What you see there is the live record tied to your account.
Use the edit fields in account settings to update name, contact or other personal information. Submit the change and we apply it to your record.
For Nagad or Bank Transfer records not visible in-account, raise a request via the support route below. We will share what is permitted under applicable law.
Any question about how your data is used, who sees it or how long it is kept can be directed to our support contact. We aim to give a plain, specific answer.
Use the channels below to raise a data question, submit a correction request or flag a concern about how your information is handled. Only routes published on the site are listed here.
The live chat widget is available from the account area. Use it to ask about data held on your account or to start a correction request for personal details.
Send a written request to the support email address published on the contact page. Include your account reference so we can locate your record without delay.
The help centre on the site covers common account and data questions. Check there first — if your question is not answered, escalate through live chat or email.
These four areas cover the concrete practices behind this policy — what we do with cookies, how account security is maintained, how long records are kept and how to request a change.
We use cookies to keep your session active as you move between lobby sections. No personally identifying data is written into a cookie. You can manage cookie preferences through your browser settings at any time without affecting your account login.
Account credentials are stored with access controls that limit who inside our operation can view them. If you notice unusual activity on your account — such as an unrecognised transaction or login — report it through live chat immediately.
We keep personal data for as long as your account is active or as the law in applicable jurisdictions requires. Transaction records — including Nagad and Bank Transfer activity — follow the retention period mandated by relevant financial regulations.
To request deletion or restriction of data we hold beyond what you can edit in-account, contact support with your account reference. We will confirm what action is possible under local law and eligible region rules before proceeding.
Straightforward answers to the questions we receive most often about how wj11 handles your data, your rights and the steps you can take.
We collect the details you submit during account creation — name, contact information and the payment method you select, such as Nagad or Bank Transfer. Session data like device type and pages visited is also recorded to keep the platform functional.
We share data only with service providers who need it to operate the platform — for example, payment processors handling your Nagad or Bank Transfer transaction. We do not sell personal data to third parties for advertising or marketing purposes.
Log in and open account settings to view your current record. Most personal detail fields are editable there. For records you cannot change in-account — such as past transaction entries — contact support with your account reference.
We keep your account data while it is active and for as long as the law in applicable jurisdictions requires after closure. Payment records tied to Nagad settlements and Bank Transfer activity follow the retention periods set by relevant financial regulations.
Our policy covers data handled within the wj11 platform. Game content from studios such as Microgaming, Spadegaming, CQ9 or Habanero operates within the lobby we host, but those studios handle their own technical data under separate terms we do not control.
Access to wj11 depends on your local law and the eligible regions where the platform is available. The data rights described in this policy apply where permitted by applicable law. If you are unsure about eligibility, check local regulations before continuing.